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THE TAURI GROUP, LLC
To Whom it may concern,
Fastech Business Solutions came highly recommended to the Tauri Group from Archives
One (Previously Records Management), in Springfield, Virginia.
My original telephone meeting with Kevin Raynor of Fastech was pleasant and informative,
and he provided me with the best quote for services that I had received up to
that time. Their "Can-do" attitude subsequently led to our purchasing a used copy
machine from them.
Everyone that I have dealt with at Fastech has been very professional and couteous.
Whenever I have required service on our Canon copier, they have always responded
quickly. The thoroughness with which they provide support is unmatched! The Tauri
Group's relationship with fastech has been most rewarding, and we look forward
to continuing that relationship in the future.
Sincerely,
Linda M. Browne
Office Manager and Facility Security Officer
The Tauri Group, LLC
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BETTER HOMES REALTY
Dear Bernie,
I wanted to take this opportunity to express my thanks and those of our agents
for our new Canon 9000S Fax. It works just as you said it would (if not better)
and is a refreshing change from our old machine. Delivery and set up was prompt
and on the date you promised. Your company has always responded quickly to our
requests for service. This is exactly the level of service that we have grown
accustomed to since your firm began servicing our copier earlier this year. Thank
you again and keep up the good work!
Sincerely,
Alan Plisko
Broker/Manager
Better Homes Realty, Inc.
McLean, VA
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SHEPARD GATE CHURCH
To Whom It May Concern,
I highly recommend Fastech Business Solutions, Inc. to you. Last year the company
advised us to consider purchasing a remanufactured Canon ImageRunner 400 copier
rather than a new model. They assured us that it would meet all our needs, save
us many thousands of dollars, and that Fastech would provide timely support. We
were not disappointed. The staff at Fastech has honored their word in every way.
The recommended equipment has far exceeded my expectations and made our work much
faster and easier. The staff members are personable to work with, knowledgeable,
and can be trusted to give good advice. They have sought to meet our needs not
just sell us equipment, and the maintenance agreement they offered us has been
very competitive with that offered by other companies. Although our church is
a small client, we have been serviced with excellence. Tech support has been readily
and quickly available, even late on a Friday afternoon or a Saturday morning.
Also the staff has been very patient with us as we become more up-to-date technically
and has been willing to answer numerous questions. I recommend Fastech to you
without any reservations.
Please call me at (703) 961-1040 if you have any questions.
Sincerely Yours,
Carol Borreson
Shepard Gate Church
Chantilly, VA
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SUMMIT BUSINESS CENTER
To Whom It May Concern,
We have used Fastech for several years for our copier repair. As a business center
in a very large hotel (The Washington Hilton), it is imperative that our machines
run well, and with very little downtime.
We also rent machines to clients and again, the machines must be running well.
Fastech has always been easy to reach, prompt and thorough. After using Fastech
for a year, I entered into a service agreement with some trepidation from past
experience with another company, but to my relief, we have found the service to
be outstanding with no cut corners. Please feel free to contact me with any concerns
at (202)232-0416.
Sincerely,
Peter M. Horton
President
Summit Business Center, Inc.
Washington, D.C.
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THE KOMIO GROUP
Dear Kevin,
We have been enjoying the Canon NP6230 that you rebuilt and delivered to us about
a month ago. It works so smoothly and I have particularly liked the collating
feature and the two-sided to two-sided copying that this machine just takes in
stride. Even when the very rare paper jam has occurred, getting the faulty sheet
out of the paper path has been a snap.
It has been so nice not to have to jam my hands into little hot corners in this
machine to retrieve a crumpled sheet of paper. And I love the capacity of the
bottom drawer which can hold 3 reams of paper! Plus the rebuilt machine is just
a fraction of the cost of a new one. And one other thing. As the main steward
of our office machines, I have also appreciated the good service we have received
over the year that I have been here. When servicing our old Sharp 2022 in the
past, the technicians have been helpful in explaining the service they were doing
and giving me tips on how to best take care of the machine myself. Considering
how most of our calls over time have been because of problems with our former
machine, I thought it only fair to tell you how well this rebuilt machine performs
now. We in the office really appreciate that.
Sincerely,
Rob Walty
Administrative Asst.
The Komlo Group
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VIA, INC
Dear Mr. Steeves,
Your vast knowledge of product and skills in technology is much appreciated.
However, what prompted the writing of this letter is really the unique quality
of your services. As we see it, this is what really sets you far apart from other
copier, printer or technology companies. The suggestions you made and work you
did regarding the usage and rearrangement of existing equipment in our office,
not only saves us lots of money, but allows for a much more efficient use of our
employees' time. Again, thank you so much for taking the time to treat us as special
customers with unique technology needs, and for helping us to achieve our goals
in the most economical way.
Sincerely,
Virginia A. Mylks
CLU President
PS: Please feel free to use this as a letter of referral with any of your potential
clients.
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WOODSIDE UNITED METHODIST CHURCH
Dear Mr. White,
It is a wonderful thing to have a business relationship not based on the "used
car dealer" scenario. I consider myself fortunate to have walked into an existing
relationship between your company and the church. When a part fails and the quality
of photocopies is not up to its normally high standards - a simple telephone call
to your office resolves whatever is not perfect. I appreciate the cordiality of
the professional technicians on your staff who really know their business, the
speed of their response time when I have a need for service, the quality of their
workmanship, and their patience as I try to explain or show them what needs their
attention. But there is more. With the help of your staff, we have been able to
maximize our production needs while minimizing cost per copy. Our toner needs
have always been met - even if once or twice I forgot to call for additional toners
and ran out - and one of your technicians made a special trip our office just
to ensure that my needs would be met. I especially appreciated your willingness
to give up part of a Saturday to provide training when we upgraded our machine
and I had things to learn about special features and capabilities of the new machine.
That meant none of normal working time and no office time was impacted. We tend
to go through life expecting everything to work perfectly and everyone to be at
our beckoned call. Your equipment, and your professional technicians come as close
to meeting and exceeding such expectations as I hope to find. Please make sure
your staff knows I do appreciate their efforts. I am purposely not naming those
I know best, for fear of missing someone, We look forward to a long and fruitful
extension to the relationship we now enjoy and have come to expect. We simply
say NO when a competitor calls.
Sincerely and with thanks,
Richard T. Roher, Administrator
Woodside United Methodist Church
Silver Spring, MD
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