Dear Mr. White, It is a wonderful thing to have a business relationship not based on the "used car dealer" scenario. I consider myself fortunate to have walked into an existing relationship between your company and the church. When a part fails and the quality of photocopies is not up to its normally high standards - a simple telephone call to your office resolves whatever is not perfect. I appreciate the cordiality of the professional technicians on your staff who really know their business, the speed of their response time when I have a need for service, the quality of their workmanship, and their patience as I try to explain or show them what needs their attention. But there is more. With the help of your staff, we have been able to maximize our production needs while minimizing cost per copy. Our toner needs have always been met - even if once or twice I forgot to call for additional toners and ran out - and one of your technicians made a special trip our office just to ensure that my needs would be met. I especially appreciated your willingness to give up part of a Saturday to provide training when we upgraded our machine and I had things to learn about special features and capabilities of the new machine. That meant none of normal working time and no office time was impacted. We tend to go through life expecting everything to work perfectly and everyone to be at our beckoned call. Your equipment, and your professional technicians come as close to meeting and exceeding such expectations as I hope to find. Please make sure your staff knows I do appreciate their efforts. I am purposely not naming those I know best, for fear of missing someone, We look forward to a long and fruitful extension to the relationship we now enjoy and have come to expect. We simply say NO when a competitor calls. Sincerely and with thanks,   Richard T. Roher, Administrator Woodside United Methodist Church Silver Spring, MD